Person centred software System is in use, designed to provide a framework to continuously monitor, measure, audit and analyse our performance against predetermined key quality Standards.
Methods employed include:
Regular gathering and monitoring of service user information and feedback from family or relevant persons

Our professional team ensures there is a touch of professionalism to our
– complaints procedure.
– Robust and value-based recruitment, selection, and retention process.
– Training development for employees including specific training in quality management principles
– Regular monitoring and observation of staff
– Regular audit of internal processes
– Measurable quality objectives which reflect an organisational aim
– Management reviews and audit results, feedback, and complaints